1. What Operating Systems are compatible with Think Fire-n-Ice drives?
   
   
2. I have Macintosh OS X and my drive is not showing up on the desktop?
   
   
3. I have Windows 98se upgrade and I cannot see my Fire-n-Ice drive?
   (Example: I have upgraded from Win95 or Win98 to Win 98se)?
   
   
4. Can my Fire-n-Ice drive be used as a bootable drive under Macintosh OS?
   
   
5. My Windows based system recognizes that an external storage device is
   installed & connected to the system but I can't see the drive in the "My
   Computer" window. What can be done to fix this?
   
   
6. How do I reach technical support?

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1. What Operating Systems are compatible with Think Fire-n-Ice drives? (Back to top)

Macintosh - OS 8.6 and higher, including OS X. Versions 8.6 - 9.0 require
FireWire drivers that may be downloaded directly from the Apple website.
For best results use Macintosh OS 9.1 or higher and/or OS X version 10.1.1
or higher.

PC - Windows 98se and higher, including Windows ME, 2000, and XP.

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2. I have Macintosh OS X and my drive is not showing up on the desktop? (Back to top)

If your OS X system is not recognizing your Fire-n-Ice drive make sure you
running OS X 10.1.1 or higher. The upgrade may be downloaded free via
Apples website. If you are still experiencing problems please contact our
technical support deptartment.

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3. I have Windows 98se upgrade and I cannot see my Fire-n-Ice drive?
(Example: I have upgraded from Win95 or Win98 to Win 98se)? (Back to top)

Download and install the update for Plug & Play FireWire support
from Microsoft's website.
http://www.microsoft.com/Windows98/downloads/contents/WURecommended/S_WUFeatured/1394/Default.asp

If you are still experiencing problems please contact our technical
support deptartment.

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4. Can my Fire-n-Ice drive be used as a bootable drive under Macintosh OS? (Back to top)

Yes, with system 9.1 or later including Macintosh OS X 10.1.1.

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5. My Windows based system recognizes that an external storage device is
installed & connected to the system but I can't see the drive in the "My
Computer" window. What can be done to fix this? (Back to top)

The drive may not have a proper boot partition.
Use FDISK to create a partition & then format the drive (This will overwrite
any existing data!!).

***THINK CAN NOT BE HELD LIABLE FOR ANY LOSS OF DATA
RESULTING FROM THE USE OF THE FDISK COMMAND***

For best results if you are experiencing this problem, please call THINK‚s
Technical support for a walk through or request an RMA for return of the
drive and we will perform the proper steps for you.

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6. How do I reach technical support? (Back to top)

Technical Support may be reached via email at: support@thinkcp.com
or by calling (800)726-2477 Ext. 235.