Think Headtrip™2 Warranty & Return Policy

Think HeadTrip & Headtrip2 Warranty

ThinkCP™ Technologies warrants the HeadTrip and Headtrip2 to be free of material defects in materials and workmanship that result in Product failure during normal usage, pursuant to the terms and conditions as stated herein:

1. All sales are final. Under no conditions will ThinkCP™ Technologies be liable for any losses or damages beyond the original cost of the HeadTrip or Headtrip2. The remedies defined herein are Your exclusive remedies for breach of warranty.

2. The limited product warranty is for 90 days, commencing on the original purchase date. The warranty is only for product purchased as new from ThinkCP™ Technologies or an authorized ThinkCP™ reseller. “Used” product is not covered under this limited warranty, nor is the warranty transferable or assignable to any subsequent purchaser. The warranty only extends to the original end-user purchaser and holder of this warranty

3. During the 90 Day Warranty Period (subject to the terms herein), ThinkCP™ Technologies will repair or replace, at its sole discretion, any Headtrip or Headtrip2 MP3 player that is non-functional as a result of defects in the original manufacture or workmanship thereof. ThinkCP™ Technologies reserves the right to refuse repair or replacement under the terms of this warranty for any product which has been damaged or otherwise “worn” as a result of neglect or usage, not withstanding any other conditions as stated herein.

4. The HeadTrip and HeadTrip2 are manufactured and operate using internal rechargeable batteries. As with any and all rechargeable batteries, over time and repetitive charging, rechargeable batteries will eventually begin to lose their original strength. Unless your product's rechargeable battery is defective within the warranty period, ThinkCP™ Technologies reserves the right to refuse replacement or repair of the product's rechargeable battery.

5. ThinkCP™ does not warrant uninterrupted or error-free operation of the Product and is not bound by any obligation to support the Product for all operating environments, including but not limited to, interoperability with all current and/or future versions of software or hardware.

6. ThinkCP™ Technologies is not responsible or liable for any data stored on any product that is lost, deleted, or is otherwise inaccessible. The data, rights to the data and retention or other maintenance of the data is the sole and absolute responsibility of the product owner. All data will be deleted from the Product during repairs. You should remove or make a backup copy of any data stored on the Product prior to returning the product to ThinkCP™ Technologies.

7. This limited warranty does not apply to:

a) Damage caused by normal wear and tear, abnormal use or conditions, misuse, neglect, abuse, accident, improper handling or storage, exposure to moisture, unauthorized modifications, alterations, or repairs, improper installation, improper use of any electrical source, undue physical or electrical stress, operator error, non-compliance with instructions or other acts which are not the fault of ThinkCP™ Technologies, including damage or loss during shipment.

b) Damage from external causes such as floods, storms, fires, sand, dirt, earthquakes, an “Act of God”, exposure to sunlight, weather, moisture, heat, or corrosive environments, electrical surges, battery leakage, theft, or damage caused by the connection to other products not recommended for interconnection by ThinkCP™ Technologies.

c) Damage or loss of data due to any cause, including, but not limited to; (i) interoperability with current and/or future versions of operating systems or other current and/or future software and hardware, (ii) a computer virus, worm, Trojan horse or memory content corruption, or (iii) malfunction or defect of the Product. UNDER NO CONDITIONS WILL THINKCP™ TECHNOLOGIES, ITS PARENT COMPANY(-IES), SUBSIDIARIES, AFFILIATES AND ANY AGENTS ACTING AS RESELLER OR OTHERWISE FACILITATING THE RESALE OR DISTRIBUTION OF THE PRODUCT, WHETHER ACTING INDEPENDENTLY OR ON BEHALF OF THINKCP™ TECHNOLOGIES, BE HELD RESPONSIBLE OR LIABLE FOR ANY OF THE DATA STORED OR USED ON THE PRODUCT, INCLUDING ANY APPLICABLE RIGHTS OF ALL SUCH DATA.

d) Any defect occurring after the expiration of the Warranty Period or where ThinkCP™ Technologies was not advised in writing of an alleged defect or malfunction within seven
(7) days after the expiration of the Warranty Period.

8. THE FOREGOING LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEMDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THINKCP™ TECHNOLOGIES HEREBY DISCLAIMS THE APPLICABILITY OF ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE FOR THE PRODUCT. IF SUCH A DISCLAIMER IS PROHIBITED BY APPLICABLE LAW, THE IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THE LIMITED WRITTEN WARRANTY AS DEFINED HEREIN.

9. THINKCP™ TECHNOLOGIES, ITS PARENT COMPANY(-IES), SUBSIDIARIES, AFFILIATES AND ANY AGENTS ACTING AS RESELLER OR OTHERWISE FACILITATING THE RESALE OR DISTRIBUTION OF THE PRODUCT, WHETHER INDEPENDENTLY OR ON BEHALF OF THINKCP™ TECHNOLOGIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, SAVINGS, DATA, OR LOSS OF USE, ANY THIRD PARTY CLAIMS, AND ANY INJURY TO PROPERTY OR BODILY INJURY (INCLUDING DEATH) TO ANY PERSON, ARISING FROM OR RELATING TO THE USE OF THIS PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT, OR STRICT LIABILITY, EVEN IF THINKCP™ TECHNOLOGIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. This warranty grants You specific legal rights. You may also have other rights, which vary from state to state and country to country. Some states and countries do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to You.

11 . This is the entire warranty between You and ThinkCP™ Technologies and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein will modify these terms.

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Return Procedures

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IMPORTANT!
PLEASE READ CAREFULLY BEFORE RETURNING PRODUCT!
FAILURE TO FOLLOW THESE PROCEDURES MAY DELAY YOUR REQUEST FOR REPAIRS!

1. As stated herein, all sales of the HeadTrip and HeadTrip2 are final. If the HeadTrip or Headtrip2 fails due to defects in material or workmanship during the 90 day warranty period, it can only be returned for repair or replacement at the sole discretion of ThinkCP™ Technologies.

2. BEFORE RETURNING THE PRODUCT, YOU MUST CONTACT A THINKCP™ REPRESENTATIVE WITH YOUR RETURN MATERIAL AUTHORIZATION (RMA) REQUEST!!! Contact a ThinkCP™ Technologies Representative at (949) 833-3222 between the hours of 8:00 a.m. and 5:00 p.m. Pacific Standard Time. Optionally, you may make a request via email at support@thinkcp.com. In all correspondence requesting an RMA Number, please remember to provide the following information: Customer Name, Date of Purchase, Invoice Number (If applicable), Part Number, Description and a detailed description of the related problem.

3. ThinkCP™ Technologies reserves the right to refuse your RMA request if it is determined by ThinkCP™ that the reported problem is not covered within the scope of this warranty agreement. If your RMA request is denied, ThinkCP™ will clearly state the specific reason for the denial pursuant to the terms of this limited warranty.

4. Upon obtaining an RMA number, you may return the product to us. DO NOT SEND ADDITIONAL PRODUCTS OR MATERIALS OTHER THAN THE ITEM TO BE RETURNED. ThinkCP™ will not be responsible for ancillary items returned, such as, but not limited to, software, cables and other peripherals.

5. Carefully package your product and return it to the following address. (BE SURE TO INCLUDE THE RMA NUMBER. Failure to include the RMA Number on the label as stated below, may result in your package being refused.)

ThinkCP™ Technologies
RE – RMA NO. (INCLUDE YOUR RMA NUMBER HERE)
16812 Hale Avenue
Irvine, CA 92606

6. Unless instructed otherwise, ThinkCP™ Technologies will return the product to the same address to which the original product was shipped.

7. Upon inspection and testing of the product, ThinkCP™ Technologies will determine, at its sole discretion, if the product failure is subject to either repair or replacement pursuant to the terms and conditions of this warranty. If your request for repair or replacement is denied, ThinkCP™ Technologies will notify you of the reasons your request has been declined.